Our Policies
At Decode Age, we understand the importance of fast and efficient service. We strive to deliver your orders promptly and securely, usually within 5 working days across India.
Shipping Policy
Shipping Details
- We ship to all locations across India.
- Shipping is free on all orders.
- We offer Cash on Delivery (COD) in select cities in India.
- COD is not available for orders worth Rs. 5000 & above.
- Cashback offers apply only to prepaid orders and not to COD orders.
- A minimum of 1 product must be purchased to complete the order.
- All product MRPs include applicable taxes, as per government laws.
Payment & Refund Information
- Our leading courier partners handle shipping and COD services.
- Refunds will be processed through the same payment gateway used for the order.
- Customers can modify the shipping address only before the product is packed. After packing, the shipping address cannot be changed.
- In case of non-receipt of the order within the stipulated period, please file a complaint at care@decodeage.com with your order number.
Return & Refund Policy
Decode Age 30-Day Satisfaction Guarantee:
Eligibility:
Guarantee applies to purchases made from authorized resellers only.
Return period:
Ensure you return the product within 30 days from the purchase date.
Product condition:
The product must be in its original, unopened packaging.
Refund process:
Return the product to the place of purchase to request a refund or store credit.
Issues with the seller:
If you're unable to reach a satisfactory resolution with the seller, you may seek assistance from Decode Age.
Customer service contact:
Call our Customer Service Department at 900-900-30-95 for further help.
Refund request deadline:
Make sure to submit your refund request within the 30-day period from the purchase date.
Required information:
Provide your proof of purchase, product details, and reason for dissatisfaction when contacting customer service.
Refund method:
Refunds will be issued through the original payment method used during the purchase.
Processing time:
Please allow a reasonable amount of time for the refund process to be completed.
Subscription Policy
Step Up with Decode Age's Tiered Subscription Plan
We're thrilled to have you embark on your health journey with Decode Age. We've created our tiered subscription plan to reward your commitment to longevity. As you continue with us, your discount will progressively increase, reflecting our appreciation for your loyalty.
Please note that to maintain your discount level, it's important to keep your subscription active without any interruptions. If your subscription is canceled at any point, and you decide to re-subscribe later, you will begin again at the Starter level.