Refund and Cancellation

Table of contents

Decode Age 30-Day Satisfaction Guarantee:

Eligibility:

Guarantee applies to purchases made from authorized resellers only.

Return period:

Ensure you return the product within 30 days from the purchase date.

Product condition:

The product must be in its original, unopened packaging.

Refund process:

Return the product to the place of purchase to request a refund or store credit.

Issues with the seller:

If you're unable to reach a satisfactory resolution with the seller, you may seek assistance from Decode Age.

Customer service contact:

Call our Customer Service Department at 900-900-30-95 for further help.

Refund request deadline:

Make sure to submit your refund request within the 30-day period from the purchase date.

Required information:

Provide your proof of purchase, product details, and reason for dissatisfaction when contacting customer service.

Refund method:

Refunds will be issued through the original payment method used during the purchase.

Processing time:

Please allow a reasonable amount of time for the refund process to be completed.

FAQ

Can I return or exchange a Decode Age product that is past its expiration date?

In general, Decode Age does not refund or exchange products that are past their expiration date. However, if you have a professional wholesale account with us, please contact Decode Age's Customer Service Department for further information.

I bought one of your products but I am not satisfied with it, but my doctor won't take it back because it has been opened.

Please call our Customer Service Department at 9009003095, and we will do our best to accommodate your situation.

I am a health-care practitioner and one of my patients returned one of your products. Can I receive credit for this product?

Yes. Decode Age will accept a product return or exchange from one of your patients. The best way to do this is to contact Decode Age while the patient is in your office so we can obtain the information we need about why the product was returned.

Can I return a product that I purchased and shipped internationally?

Decode Age currently does not accept returns on internationally shipped products. All international product sales are final.

How do I return or exchange a product?

To return or exchange a product that you purchased from Decode Age or from a health-care practitioner, please call our Customer Service Department at 9009003095 or email care@decodeage.com to receive specific instructions on returns and exchanges.

What if I received a damaged or incorrect product?

If you received a damaged or incorrect product, please contact our Customer Service Department at 9009003095 or email care@decodeage.com within 48 hours of receiving the product. Provide photos of the damaged/incorrect product, and we will work with you to resolve the issue as quickly as possible.

How long does it take to process a refund?

For online payments, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you. For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact our Customer Service Department at 9009003095 or email care@decodeage.com as soon as possible. We will do our best to accommodate your request; however, once an order has been processed for shipping, we cannot guarantee any changes or cancellations.

What if I have a reaction to one of your products?

If you experience a reaction to one of our products, discontinue use immediately and consult your healthcare practitioner. You can also contact our Customer Service Department at 9009003095 or email care@decodeage.com to report the reaction and receive further guidance.

Do you offer any product samples?

At the moment, we do not offer product samples. We recommend consulting with your healthcare practitioner or our Customer Service Department for guidance on selecting the most suitable product for your needs.

Where can I find more information about your products and their ingredients?

Detailed information about our products and their ingredients can be found on our website. You can also contact our Customer Service Department at 9009003095 or email care@decodeage.com for further assistance.

What is the Address of Decode Age to return products?

Bangalore Office:

Decode Age
No. 7, 1, Haudin Rd,
Yellappa Chetty Layout Sivanchetti Gardens,
Halasuru, Bengaluru, Karnataka 560042 IN

Surat Office:
Decode Age
401, Pramukh Orbit 1,
Puna-Saroli Rd,
Opp. Canal Corridor,
Surat, Gujarat 395010 IN

Our customer support is available Monday to Saturday: 10am-6pm.Call us at +91 9009003095

We target aging on a cellular level

Designed for everyone

Meticulously-sourced ingredients, rigorous production standards

Refund and Cancellation

Decode Age 30-Day Satisfaction Guarantee:

Eligibility:

Return period:

Product condition:

Refund process:

Issues with the seller:

Customer service contact:

Refund request deadline:

Required information:

Refund method:

Processing time:

FAQ

In general, Decode Age does not refund or exchange products that are past their expiration date. However, if you have a professional wholesale account with us, please contact Decode Age's Customer Service Department for further information.

Please call our Customer Service Department at 9009003095, and we will do our best to accommodate your situation.

Yes. Decode Age will accept a product return or exchange from one of your patients. The best way to do this is to contact Decode Age while the patient is in your office so we can obtain the information we need about why the product was returned.

Decode Age currently does not accept returns on internationally shipped products. All international product sales are final.

To return or exchange a product that you purchased from Decode Age or from a health-care practitioner, please call our Customer Service Department at 9009003095 or email care@decodeage.com to receive specific instructions on returns and exchanges.

If you received a damaged or incorrect product, please contact our Customer Service Department at 9009003095 or email care@decodeage.com within 48 hours of receiving the product. Provide photos of the damaged/incorrect product, and we will work with you to resolve the issue as quickly as possible.

For online payments, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you. For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

If you experience a reaction to one of our products, discontinue use immediately and consult your healthcare practitioner. You can also contact our Customer Service Department at 9009003095 or email care@decodeage.com to report the reaction and receive further guidance.

At the moment, we do not offer product samples. We recommend consulting with your healthcare practitioner or our Customer Service Department for guidance on selecting the most suitable product for your needs.

Bangalore Office:

Decode Age
No. 7, 1, Haudin Rd,
Yellappa Chetty Layout Sivanchetti Gardens,
Halasuru, Bengaluru, Karnataka 560042 IN

Surat Office:
Decode Age
401, Pramukh Orbit 1,
Puna-Saroli Rd,
Opp. Canal Corridor,
Surat, Gujarat 395010 IN

We target aging on a cellular level

Designed for everyone

Meticulously-sourced ingredients, rigorous production standards

Refund and Cancellation

Decode Age 30-Day Satisfaction Guarantee:

Eligibility:

Return period:

Product condition:

Refund process:

Issues with the seller:

Customer service contact:

Refund request deadline:

Required information:

Refund method:

Processing time:

FAQ

In general, Decode Age does not refund or exchange products that are past their expiration date. However, if you have a professional wholesale account with us, please contact Decode Age's Customer Service Department for further information.

Please call our Customer Service Department at 9009003095, and we will do our best to accommodate your situation.

Yes. Decode Age will accept a product return or exchange from one of your patients. The best way to do this is to contact Decode Age while the patient is in your office so we can obtain the information we need about why the product was returned.

Decode Age currently does not accept returns on internationally shipped products. All international product sales are final.

To return or exchange a product that you purchased from Decode Age or from a health-care practitioner, please call our Customer Service Department at 9009003095 or email care@decodeage.com to receive specific instructions on returns and exchanges.

If you received a damaged or incorrect product, please contact our Customer Service Department at 9009003095 or email care@decodeage.com within 48 hours of receiving the product. Provide photos of the damaged/incorrect product, and we will work with you to resolve the issue as quickly as possible.

For online payments, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you. For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

If you experience a reaction to one of our products, discontinue use immediately and consult your healthcare practitioner. You can also contact our Customer Service Department at 9009003095 or email care@decodeage.com to report the reaction and receive further guidance.

At the moment, we do not offer product samples. We recommend consulting with your healthcare practitioner or our Customer Service Department for guidance on selecting the most suitable product for your needs.

Bangalore Office:

Decode AgeNo. 7, 1, Haudin Rd,Yellappa Chetty Layout Sivanchetti Gardens,Halasuru, Bengaluru, Karnataka 560042 INSurat Office:Decode Age401, Pramukh Orbit 1,Puna-Saroli Rd,Opp. Canal Corridor,Surat, Gujarat 395010 IN

Decode Age
No. 7, 1, Haudin Rd,
Yellappa Chetty Layout Sivanchetti Gardens,
Halasuru, Bengaluru, Karnataka 560042 IN

Surat Office:
Decode Age
401, Pramukh Orbit 1,
Puna-Saroli Rd,
Opp. Canal Corridor,
Surat, Gujarat 395010 IN