Return & Refund Policy

Table of contents

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’ve outlined a simple process to help you return the product or request a refund. Please carefully read through the following details to ensure a smooth return experience.

Eligibility for Returns

This return policy applies only to products purchased directly from authorized resellers.
To be eligible for a return, the product must meet the following conditions:
The item must be in its original, unopened packaging.
It must be returned within 30 days from the date of purchase.

Return Period

All return requests must be initiated within 30 days of your purchase date.

Product Condition

To be eligible for a return, the product must be unused and in its original, sealed packaging.
Products that have been opened or used are also eligible for a return within the 30-day window of purchase, if the product is damaged, defective or if you are unsatisfied with the results.

Exceptions

30-Day Moneyback policy does not apply to products purchased during a sale period (eg: Great Indian Longevity Sale; Buy One, Get 1; etc). If the product is defective or damaged upon arrival, you can then request a replacement within 30 days of purchase. If you are unsatisfied with the results, you can only avail store credit.
Internationally shipped products do not qualify for return and refund.

How to Request a Refund or Store Credit

Complete the Return/Refund Request Form at https://forms.gle/N9TCwgP7qhi3GurF6

Refund Process

Refunds will be processed to the original payment method used during purchase.
You can also choose store credit instead of a refund, if preferred. Under certain circumstances, you will only receive store credit.
Please allow 2-3 business days for your refund to be processed after your return has been approved and the product reaches our warehouse.

Issues with the Authorised Seller

If you are unable to reach a satisfactory resolution with the seller, you can escalate the issue to Decode Age for assistance. We are here to help ensure you have a positive experience with your purchase.

Customer Service Contact

Phone: +91 79 6946 9000
Email: care@decodeage.com

Our team is available to assist you with any queries or issues regarding returns, refunds, or other concerns. Please make sure to submit an original invoice or proof of purchase.

Refund Request Deadline

All refund requests must be submitted within 30 days from the date of purchase.

Return/Refund Request Form

To initiate a return or refund, please complete the form below. Our care team will review your request and get in touch with you for further assistance.

Link to Return Form: https://forms.gle/N9TCwgP7qhi3GurF6

We appreciate your understanding and thank you for choosing Decode Age!

FAQ

What is the return policy for Decode Age products?

You can return products purchased from authorized resellers within 30 days of the purchase date.

Are sale items eligible for a return or refund?

Sale items are not eligible for returns or refunds unless the product is defective or damaged. If you are unsatisfied with your purchase during a sale, you will only be eligible for store credit.

How do I request a return or refund?

To initiate a return or refund, please fill out the return/refund form provided on our website. You will also need to return the product to the place of purchase.

What information do I need to provide when requesting a return or refund?

When requesting a return or refund, please provide:

Proof of purchase
Product details
The reason for your dissatisfaction

How long do I have to request a refund?

Refund requests must be submitted within 30 days from the date of purchase.

How will my refund be processed?

Refunds will be issued to the original payment method used at the time of purchase.

How long does it take to process a refund?

Refunds are typically processed within 2-3 business days after the item reaches our warehouse.