Decode Age 30-Day Satisfaction Guarantee:
Eligibility:
Guarantee applies to purchases made from authorized resellers only.
Return period:
Ensure you return the product within 30 days from the purchase date.
Product condition:
The product must be in its original, unopened packaging.
Refund process:
Return the product to the place of purchase to request a refund or store credit.
Issues with the seller:
If you're unable to reach a satisfactory resolution with the seller, you may seek assistance from Decode Age.
Customer service contact:
Call our Customer Service Department at 900-900-30-95 for further help.
Refund request deadline:
Make sure to submit your refund request within the 30-day period from the purchase date.
Required information:
Provide your proof of purchase, product details, and reason for dissatisfaction when contacting customer service.
Refund method:
Refunds will be issued through the original payment method used during the purchase.
Processing time:
Please allow a reasonable amount of time for the refund process to be completed.