Welcome to Decode Age! We, at Decode Age ("we," "us," or "our"), are committed to protecting the privacy of our users ("you" or "your") and handling your personal information with care. This Privacy Policy applies to our website, mobile application, and other related services (collectively, the "Services") and outlines how we collect, use, share, and protect your personal information.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.
1. Information We Collect
We collect personal information through various methods. This includes information you provide when creating an account, interacting with our services, or communicating with us, such as your name, email address, date of birth, gender, contact number, and any other details you choose to share. Additionally, we automatically collect data related to your usage of our services, including device information, IP address, browsing history, and interaction data. We may also receive information from third-party sources, such as social media platforms, analytics partners, and advertising partners.
2. How We Use Your Information
We use your personal information to provide, maintain, and improve our services, ensuring a personalized experience by tailoring content, recommendations, and advertisements. It also enables us to communicate with you about our services, promotions, and updates, as well as offer customer support and resolve any issues. Additionally, we analyze usage patterns to optimize our services, ensure their security and integrity, and comply with applicable laws and regulations.
3. Sharing Your Information
We may share your personal information with certain third parties to enhance our services and ensure compliance. This includes service providers who assist in operating and maintaining our services, advertising partners who help deliver targeted ads and measure their effectiveness, and analytics partners who analyze usage patterns to optimize our services. Additionally, we may disclose your information if required by law or in response to a legal process.
4. Data Retention and Security
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights and Choices
As a user in India, you have the right to access the personal information we hold about you, request corrections or updates to any inaccurate or incomplete data, and ask for the deletion of your information, subject to certain conditions. Additionally, you may object to the processing of your personal information for direct marketing purposes. To exercise these rights, please contact us at the email address provided below.
6. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other appropriate communication channels. Your continued use of our Services following the posting of the updated Privacy Policy constitutes your acceptance of the changes.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at the email address provided below, and we will take steps to delete such information from our systems.
9. International Data Transfers
Decode Age is based in India, and we primarily process and store your personal information within the country. However, we may occasionally transfer and process your personal information outside of India, such as when we engage with third-party service providers or partners. When we transfer your personal information outside India, we will ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.
10. Agile Data Compliance Platform
- Decode Age adheres to the highest standards of data security and privacy for your digital health data.
- HIPAA Compliant* to Protect your health information.
- International Standards meeting ASIP Santé, NEN 7510, GDPR, and IRAP requirements
- HITRUST CSF Certified* ensuring top-notch data security.
- 21 CFR Part 11 for reliable electronic record-keeping.
- Interoperability using HL7 and FHIR standards
- Government Approved and certified under FedRAMP Mod & High and DoD IL 2&4**.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:
Email: care@decodeage.comPhone: +91 79 6946 9000
Website: https://decodeage.com
Address: If you have any questions, concerns, or requests related to our Privacy Policy or privacy practices, please contact us at the following addresses:
Bangalore Office:
Decode Age
No. 7/1, Haudin Rd,
Yellappa Chetty Layout Sivanchetti Gardens,
Halasuru, Bengaluru, Karnataka 560042 IN
Surat Office:
Decode Age
401, Pramukh Orbit 1,
Puna-Saroli Rd,
Opp. Canal Corridor,
Surat, Gujarat 395010 IN
By using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time, so please review it periodically. Your continued use of our Services after any changes to this Privacy Policy indicates your acceptance of those changes.
