At Decode Age, we understand the importance of fast and efficient service. We strive to deliver your orders promptly and securely, usually within 5 working days across India.
At Decode Age, we prioritize delivering your orders efficiently and securely. Below are the shipping, payment, and refund details for a seamless shopping experience.
1. Shipping Details
We deliver across India.
Free shipping on all orders.
Estimated delivery time: 5 working days.
Order tracking details will be shared via email/SMS once dispatched.
Shipping addresses can be modified only before the order is dispatched. Once shipped, changes cannot be made.
If your order is not received within the expected timeframe, please contact care@decodeage.com with your order number.
2. Cash on Delivery (COD) Policy
Cash on Delivery (COD) is available for all customers, subject to the following conditions:
- To place a COD order, contact our Customer Care Team at +91 7969469000 or email care@decodeage.com.
- We reserve the right to update or modify the terms of COD orders at any time. Please connect with our Care team to check your eligibility.
- Exceptions: COD may not be available for certain orders due to:
- Location-based service restrictions
- High-value orders exceeding ₹10,000
- Coupons, discounts, and cashback offers apply only to prepaid orders and are not valid for COD purchases.
- COD orders are final and non-returnable. Refunds are not applicable for COD transactions. Please review your order carefully before confirming.
3. Payment Policy
We accept debit/credit cards, UPI, net banking, Amex, EMI and wallet payments for prepaid orders. We do accept international cards as well.
If the money is debited from your account, but not reflected on your order please reach out to our Care team at +91 7969469000 or care@decodeage.com.
4. Taxes & Compliance
All product MRPs include applicable taxes as per government regulations.
For further assistance, please contact our Customer Care Team:
Phone: +91 7969469000
Email: care@decodeage.com
