Effective Date: 15/01/2026
Last Updated: 15/01/2026
This Shipping Policy ("Policy") describes how Centenarians Life Sciences Private Limited ("Company", "we", "us", "our"), operating under the brand name Decode Age, manages and executes the shipment, dispatch, delivery, and fulfilment of orders placed through our website https://decodeage.com ("Website") and our mobile application ("Application") collectively referred to as the "Platform".
This Policy is issued in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology Act & Packaged Commodities Rules, the Information Technology Act, 2000, and other applicable Indian laws governing e-commerce transactions and product delivery within India.
By accessing or using the Website, the Application, or purchasing products from us, you acknowledge and agree to be bound by the terms of this Shipping Policy.
GENERAL PROVISIONS
This Policy governs all shipping, logistics, and delivery-related processes for orders placed on the Platform. It shall be read together with the Company's Terms of Use, Privacy Policy, Return & Refund Policy, and any additional policy made available on the Platform.
The Company reserves the right to amend, modify, suspend, or update this Policy at any time based on operational requirements, changes in Law, logistics-partner limitations, internal policy updates, or other business considerations. Any revisions shall become effective immediately upon publication on the Platform.
This Policy applies uniformly to all orders placed through the Website and the Application, including future services such as Subscriptions, unless expressly stated otherwise.
SERVICEABLE LOCATIONS AND DELIVERY TIMELINES
Decode Age currently ships products across India, subject to the serviceability of the Customer's pin code by our delivery partners.
Unless otherwise notified at the time of order placement, the standard estimated delivery period for domestic shipments is within 2 to 3 working days from the date of dispatch. Delivery timelines are indicative and may vary due to factors such as operational delays, carrier constraints, weather conditions, or force-majeure events.
No guaranteed delivery date is provided for remote, restricted, or high-security zones. Decode Age shall not be liable for delays arising from circumstances beyond its reasonable control.
SHIPPING CHARGES
Decode Age offers free shipping on all domestic orders, unless expressly stated otherwise on the Platform or during promotional campaigns.
Any modification to shipping charges, if applicable in the future, shall be notified on the Platform.
ORDER PROCESSING, DISPATCH & TRACKING
Orders are processed only after successful payment confirmation for prepaid transactions or validation of Cash on Delivery ("COD") orders in accordance with Clause 6 of this Policy.
Upon dispatch, the Customer will receive tracking information through email and/or SMS on the registered contact details. Customers are responsible for ensuring that their contact information is accurate and functional.
Decode Age may, at its discretion, contact the Customer for additional verification before dispatching an order to prevent fraudulent transactions.
SHIPPING ADDRESS & MODIFICATION
The Customer is required to provide a complete and accurate delivery address at the time of order placement.
Requests for modifying the delivery address shall be accepted only prior to dispatch. Once the shipment is handed over to the logistics partner, no change in address, contact information, or delivery instructions can be accommodated.
In the event of incorrect or incomplete address details provided by the Customer, the order may be returned, delayed, cancelled, or subject to additional verification. Decode Age shall not be responsible for any resulting non-delivery or delays.
INTERNATIONAL SHIPMENTS
Decode Age may offer international shipping to select countries, subject to serviceability, courier partner availability, and applicable export and import regulations. Availability of international shipping shall be displayed at the time of checkout.
Customers are solely responsible for verifying the legality, permissibility, and import eligibility of nutraceutical or wellness products under the laws of the destination country prior to placing an international order.
Delivery timelines for international shipments are indicative only and may vary based on the destination country, courier partner, customs clearance procedures, regulatory requirements, and local delivery conditions. Decode Age does not guarantee any specific delivery timeframe for international orders.
All customs duties, import taxes, clearance fees, assessments, levies, or any other charges imposed by authorities in the destination country shall be borne solely by the Customer. Decode Age does not collect, determine, or control such charges and shall not be responsible for their assessment or payment.
Any delay, detention, non-delivery, or additional cost arising due to customs inspection, clearance requirements, regulatory restrictions, documentation demands, or country-specific import policies shall be beyond the control of Decode Age, and the Company shall not be liable for the same.
In the event an international shipment is held, rejected, confiscated, abandoned, or returned by customs or regulatory authorities, Decode Age shall not be responsible for any refund, replacement, or re-shipment of the order.
CASH ON DELIVERY ORDERS
COD is made available at Decode Age's discretion and may be restricted based on the Customer's location, delivery partner capability, order value, historical order behaviour, fraud risk, or other operational considerations.
Customers may place COD orders only through the channels authorised on the Platform. Decode Age reserves the right to verify or reject any COD order without prior notice.
High-value orders typically above ₹10,000 (Rupees Ten Thousand) may not be eligible for COD. Applicable restrictions, if any, shall be reflected at the time of checkout.
Promotional benefits including coupons, discounts, cashback, reward points, and subscription-related incentives (when launched) may apply exclusively to prepaid orders unless expressly specified.
COD orders are deemed final. Returns, refunds, cancellations, or reimbursements are not permitted for COD transactions except in cases where such relief is mandated under applicable law.
PAYMENT-RELATED MATTERS
Decode Age accepts major debit/credit cards, UPI, net banking, EMIs, wallets, and international card payments for prepaid orders through authorised payment gateways.
If the Customer's account is debited but the order confirmation is not generated, the Customer must promptly notify the Decode Age Customer Care team. Upon verification with the payment gateway, appropriate resolution (confirmation, refund, or rejection) shall be provided in accordance with the Refund Policy.
DELIVERY ATTEMPTS & NON-DELIVERY
Our delivery partners will make reasonable attempts to deliver the product to the Customer. In case of unsuccessful delivery due to:
- Customer unavailability
- Incorrect or incomplete address
- Inactive contact number
- Refusal to accept delivery
the order may be Returned to Origin ("RTO").
Once an order is marked RTO, a re-delivery attempt shall be initiated only with the Customer's express confirmation and upon payment of any additional charges, if applicable.
Decode Age shall not be obligated to re-ship or refund COD orders returned due to Customer-related delivery failures.
International shipments returned, rejected, or undelivered due to customs-related reasons, regulatory restrictions, unpaid duties or taxes, or refusal by authorities shall not be treated as RTO events attributable to Decode Age, and shall not entitle the Customer to any refund, replacement, or re-shipment.
TAMPERING, DAMAGE OR LOSS DURING TRANSIT
If a shipment appears tampered with, damaged, or opened at the time of delivery, the Customer must refuse acceptance and notify Decode Age immediately with supporting photographs/videos.
Decode Age shall review such claims in accordance with its Return & Refund Policy. Claims raised after acceptance of delivery without proper evidence may not be entertained.
CUSTOMER SUPPORT
For inquiries relating to dispatch, tracking, delivery, or shipping-related issues, Customers may contact:
Customer Care Team – Decode Age
Phone: +91 7969469000
Email: care@decodeage.com
Operational Hours: 10am - 6pm
