Shipping Policy
At Decode Age, we understand the importance of fast and efficient service. We strive to deliver your orders promptly and securely, usually within 5 working days across India.
Shipping Details:
✔ We ship to all locations across India.
✔ Shipping is free on all orders.
✔ We offer Cash on Delivery (COD) in select cities in India.
✔ COD is not available for orders worth Rs. 5000 & above.
✔ Cashback offers apply only to prepaid orders and not on COD orders.
✔ A minimum of 1 product must be purchased to complete the order.
✔ All product MRPs include applicable taxes, as per government laws.
Payment & Refund Information:
✔ Our leading courier partners handle shipping and COD services.
✔ Refunds will be processed through the same payment gateway used for the order.
✔ Customers can modify the shipping address only before the product is packed. After packing, the shipping address cannot be changed.
✔ In case of non-receipt of the order within the stipulated period, please raise a complaint at care@decodeage.com with your order number.
FAQ
When will I receive my order?
If your order is placed before 12:00 pm Eastern time, Monday through Friday, we will do our best to ship your order the same business day. Your order should arrive within 5 business days once shipped, barring any unforeseen issues. International orders can take up to 4-6 weeks for delivery, depending on clearance/customs issues.
How does my order ship?
Your order will be shipped within India using one of our preferred carriers like BlueDart, Amazon, Delhivery, etc. International shipments are shipped via Aramex or FedEx
Does Decode Age ship internationally?
Yes, Decode Age ships its products internationally. Please allow up to 4-6 weeks for delivery, barring any unforeseen clearance/customs issues. The end user is responsible for any duty/tax and customs fees that may be due at the time of delivery.
Will there be shipping fees charged on my order?
All retail orders shipped within India receive free "Ground" shipping. For international orders (outside India), shipping fees are determined at the time of checkout and will be displayed prior to processing the payment.
Can I ship my order to another address at checkout?
Yes, you can create a "Ship To" address other than your profile address when you get to the checkout page. You don't have to add a "Ship To" address to your profile.
Are your packing materials recyclable?
Yes, all our packing and shipping materials are made from recycled materials, including our envelopes.
Will I receive an automatic notice before an auto-ship order is shipped?
Yes, you will receive an automatic email notifying you that your auto-ship order is getting ready to ship. Please ensure that your address and payment information are current on your auto-ship orders to avoid delays.
What is the return policy for Decode Age?
Decode Age offers a 30-day return policy for unopened products with the original packaging intact. If you wish to return a product, please contact our Customer Service Department at 9009003095 or email care@decodeage.com.
Our customer support is available Monday to Saturday: 10am-6pm.Call us at +91 9009003095