Effective Date: 15/01/2026
Last Update: 15/01/2026
The Website https://decodeage.com ("Website") and the Decode Age mobile application ("App") are owned and operated by Centenarians Life Sciences Private Limited, a company incorporated under the Companies Act, 2013 ("Company", "we", "us", "our"). The Website and App provide users with access to and information on dietary supplements, longevity products, wellness offerings, subscriptions, order management, and related digital services made available by the Company. For certain specialized products such as Decode Biome, the Website/App (collectively referred to as the "Platform") may also enable users to create accounts, register kits, submit information, and receive health-related insights, which are separately governed by specific Decode Biome terms.
"Member" or "User" or "You" or "Your" refers to any individual who accesses, registers, or uses the Platform, including those who create an account, place orders, subscribe to services, or otherwise engage with the Platform's offerings. A Member represents and warrants that they meet all eligibility requirements set forth in these Terms, provide accurate and complete information during registration, and are responsible for maintaining the confidentiality of their account credentials and for all activities occurring under their account.
The Platform functions as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000, allowing users to voluntarily access, purchase, and subscribe to Company products and services for their personal and non-commercial use. While general access to the Platform is free, certain features, including product purchases, subscriptions, or paid service components require payment as detailed in these Terms. By accessing or using the Platform, you acknowledge and agree that such use is subject to these Terms and all policies incorporated herein.
ELIGIBILITY & ACCOUNT REGISTRATION
Access to and use of the Platform is permitted only to individuals who are 18 (Eighteen) years of age or older. Certain dietary supplements and wellness products offered by the Company may not be suitable for minors, and such products shall not be administered to any person below 18 (Eighteen) years without the advice of a qualified healthcare professional.
Placing an order, purchasing any product, availing subscription services, or accessing certain restricted features of the Platform requires the creation of a registered user account. Guest checkout is not permitted.
You are solely responsible for maintaining the confidentiality, security, and accuracy of your account credentials and for all activities undertaken through your account. The Company shall not be liable for any loss arising from unauthorized access resulting from your failure to secure your login details.
The Company reserves the right to suspend, restrict, or terminate your account or access to the Platform in the event of any violation of these Terms, suspected fraudulent conduct, disputes relating to payments, security threats, misuse of the platform, or any activity that adversely affects the integrity of our systems. Except in urgent situations involving fraud or imminent security risks, we will provide prior notice to your registered email address before such suspension or termination.
You may submit an appeal against suspension or termination of your account within 15 (fifteen) days from the date of receiving the notice by writing to email: grievance@decodeage.com Appeals will be reviewed on a case-by-case basis, and the Company's decision shall be final.
REGISTRATION
To access certain features and place orders on the Platform, you are required to complete the online registration process by providing true, accurate, current, and complete information as requested. You acknowledge that you are solely responsible for the authenticity and accuracy of all information submitted, and the Company has no obligation to independently verify such details. SMS permissions may be required to authenticate transactions, including OTP-based verification for registration and payment processes. Your ability to log into your account is dependent on external factors such as internet connectivity and service providers, and the Company shall not be liable for any loss, delay, or inconvenience arising from such external limitations. If at any time the Company is informed or reasonably believes that any information provided during registration is false, inaccurate, or incomplete, the Company reserves the right to suspend or terminate your account without refund of any fees paid.
Your personal information will be collected, used, and processed only for lawful purposes and in a fair and reasonable manner, in accordance with applicable data-protection laws and the Company's Privacy Policy. You agree not to copy, reproduce, or distribute any part of the Platform or its Services in any medium without the Company's prior written consent, and you shall not modify, alter, or interfere with any portion of the Services except as may be necessary for their intended and lawful use. Your continued access and use of the Platform are subject to full compliance with these Terms and all applicable policies, and any breach may result in restriction, suspension, or termination of access.
PRODUCTS & HEALTH DISCLAIMER
All products made available through the Platform are dietary supplements and wellness formulations manufactured and marketed by the Company under FSSAI License No.: 10722998000001, in compliance with applicable food safety and labeling regulations. These items are not pharmaceuticals, therapeutic drugs, or medical substitutes.
The products offered by the Company are not intended to diagnose, treat, cure, or prevent any disease, nor are they a substitute for professional medical consultation, diagnosis, or treatment. No information on the Platform shall be construed as medical or therapeutic advice.
All content, descriptions, blogs, FAQs, or any material appearing on the Website are provided strictly for general informational purposes. Such information does not constitute professional medical advice and must not be used for self-diagnosis or treatment decisions.
You are advised to consult a qualified physician, nutritionist, or healthcare practitioner before using any dietary supplement, particularly if you are pregnant, breastfeeding, taking prescription medication, undergoing medical treatment, or have any pre-existing medical condition.
The Company does not guarantee suitability, effectiveness, or results for any individual, as outcomes vary based on personal health factors. The decision to purchase or consume any supplement is taken at your sole discretion.
By accessing, purchasing, or consuming any product, you acknowledge that you assume full responsibility for its use. The Company shall not be liable for any adverse reaction, interaction, inconvenience, or harm resulting from misuse, overuse, incorrect combination, failure to obtain medical advice, or reliance on general information provided on the Website.
ORDERS & ACCEPTANCE
Any order placed through the Platform constitutes a voluntary offer by the user to purchase the selected product(s). Such an offer is processed strictly subject to the Company's review and discretion, and no order shall be deemed accepted merely by its submission.
The Company retains the absolute right to decline, cancel, or limit any order, whether in whole or in part, without obligation to furnish a detailed justification. This may include, but is not limited to, situations involving pricing inaccuracies, unavailability of stock, irregular purchasing patterns, payment failures, suspected fraudulent activity, misuse of discounts or referral benefits, or discrepancies in the information provided at the time of order.
Any automated or system-generated communication acknowledging receipt of an order, including a confirmation email, is issued only as an acknowledgment of the order request. A binding contract arises solely upon dispatch of the product, at which point the order is considered formally accepted by the Company.
PRICING & PAYMENTS
All prices displayed on the Platform are stated in Indian Rupees (INR) and, unless expressly mentioned otherwise, include applicable Goods and Services Tax (GST) and other statutory levies.
The Company may revise pricing, promotional terms, or product availability at its discretion and without prior notice. Any modification shall apply only to orders placed after such change is published on the Platform.
Payments for orders are facilitated through Shopify's checkout infrastructure and third-party payment service providers integrated with the Platform, including GoKwik, Juspay, PayU, and Easebuzz. The Company does not control, operate, or manage these external payment systems.
All payment transactions are processed directly by Shopify or the respective payment gateway in accordance with applicable security protocols, including the Payment Card Industry Data Security Standard (PCI DSS). The Company relies on these certified processors for secure handling of payment information.
The Company does not collect or retain sensitive payment data such as complete card numbers, CVV codes, UPI PINs, or net-banking credentials. Only limited transaction-related details, such as the order reference, payment status, and the last four digits of a card may be stored by Shopify solely for order fulfilment, reconciliation, and dispute resolution.
SUBSCRIPTIONS
The Company may offer selected products or services on a recurring subscription model, which is administered through Juspay or any other authorised payment processor integrated with the Platform. By opting into a subscription, you provide your explicit consent for automatic billing at the interval specified at the time of enrolment.
Prior to each renewal cycle, a reminder communication will be sent to your registered email address and/or mobile number at least 15 (fifteen) days in advance, informing you of the upcoming charge and renewal date.
You may discontinue your subscription at any time through the account management section of the Platform or by submitting a cancellation request to the Company's customer support team. Upon receipt of such request, cancellation will take effect immediately, and no further renewals will be processed.
If a renewal payment has already been successfully charged prior to the submission of your cancellation request, the subscription for that billing period shall continue, and no refund or proration shall be provided. All subsequent automatic renewals will be halted.
The Company reserves the right to revise subscription fees, billing cycles, or associated terms. Any material modification affecting your existing subscription will be intimated to you in advance, and continued use of the subscription after such notice shall constitute your acceptance of the revised terms.
SHIPPING & DELIVERY
All shipping and delivery-related matters are governed by the Company's Shipping Policy (available at:https://decodeage.com/pages/shipping-policy,
which forms an integral part of these Terms. By placing an order through the Platform, you acknowledge and agree to be bound by the provisions of the Shipping Policy applicable as on the date of your order.
The Company currently dispatches orders to locations within India as well as select international destinations, including the United States, Canada, and the United Kingdom. International consignments are shipped through authorised logistics partners, and the applicable shipping charges are calculated and displayed at checkout.
Any delivery timelines communicated at the time of order placement are indicative estimates and may be affected by circumstances beyond the Company's reasonable control, including but not limited to logistics disruptions, carrier delays, customs processing, adverse weather, or force-majeure events. The Company shall not be liable for delays arising from such external factors.
For international deliveries, the recipient shall bear all customs duties, taxes, import assessments, handling fees, or other charges imposed by the destination jurisdiction. These levies are not included in the product price or shipping fee and must be paid directly to the applicable authorities or logistics provider. The Company bears no responsibility for such charges or for delays caused by customs inspections.
RETURNS, EXCHANGES & REFUNDS
All requests relating to returns, exchanges, cancellations, or refunds are governed exclusively by the Company's Return & Refund Policy (available at: https://decodeage.com/pages/exchange-return-policy, which is incorporated by reference into these Terms. By using the Platform, you agree to comply with the conditions and procedures prescribed therein.
Any request that does not meet the eligibility criteria, timelines, documentation requirements, or product-condition standards specified in the Return & Refund Policy may be declined at the Company's discretion. The Company's decision in relation to the acceptance or rejection of a return, exchange, or refund request shall be final and binding.
USER CONDUCT
By accessing or using the Platform, you agree to act responsibly and comply with all applicable laws, regulations, and these Terms. Without limiting the generality of the foregoing, you expressly agree that you shall not:
misuse, disrupt, impair, or interfere with the functioning, integrity, or security of the Platform or any content, feature, or service offered through it;
submit, upload, or provide any information that is false, inaccurate, misleading, fraudulent, or intended to impersonate any person or entity;
attempt to access any account, system, data, or network related to the Platform without proper authorization, or engage in activities such as hacking, probing, or circumventing security protocols;
upload, transmit, or share any material that is harmful, defamatory, obscene, infringing, offensive, unlawful, or otherwise inappropriate, including viruses, malware, or harmful code; or
resell, distribute, or commercially exploit any product, service, or content obtained from the Platform without the Company's prior written consent.
REVIEWS, FEEDBACK & USER CONTENT
Users may submit product reviews, ratings, or feedback through authorised third-party platforms integrated with the Company's systems, including platforms such as Judge.me, subject to their respective terms and conditions.
By submitting any content, including reviews, comments, feedback, suggestions, images, or statements you grant the Company an irrevocable, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, publish, display, store, and distribute such content for legitimate business, analytical, and marketing purposes for a period of 5 (five) years from the date of submission. You represent that you lawfully own or control all rights in such content.
The Company reserves the right, but not the obligation, to moderate, remove, or decline to publish any user-submitted content that violates these Terms, infringes third-party rights, is misleading or inappropriate, or is otherwise inconsistent with applicable law or the Company's content standards. The Company's determination in this regard shall be final.
AFFILIATE PROGRAM
Participation in the Company's affiliate program is subject to separate terms and conditions provided via Simple Affiliate, which you must read and agree to prior to enrolment.
The Company shall not be responsible for the conduct, actions, or obligations of any affiliate outside the scope of the affiliate program or for any claims arising from such conduct.
INTELLECTUAL PROPERTY
All content, materials, and Intellectual Property on the Platform including but not limited to text, graphics, images, product formulations, proprietary blends, logos, trademarks (Decode Age®, DA1®), software, designs, and trade secrets are the exclusive property of the Company or its licensors.
Such intellectual property is protected under applicable copyright, trademark, patent, and trade secret laws.
You shall not copy, reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from the Platform without obtaining prior written consent from the Company.
LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law and subject to statutory consumer protection provisions:
The Company shall not be liable for any indirect, incidental, consequential, exemplary, or punitive damages arising from or related to your access to, use of, or reliance on the Platform or the products purchased through it.
The Company's total liability for any claim, whether in contract, tort, negligence, or otherwise, shall not exceed the amount actually paid by you for the product or service giving rise to the claim.
The limitations set forth in this section shall not apply in cases of the Company's gross negligence, willful misconduct, or where liability cannot be excluded or limited under applicable law.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and partners from and against any and all claims, demands, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising directly or indirectly from:
Your willful or negligent violation of these Terms;
Your fraudulent, unlawful, or unauthorized use of the Platform;
Any content you submit or transmit through the Platform that infringes the rights of third parties or violates applicable law.
The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with the Company in asserting any available defences.
THIRD-PARTY SERVICES & PLATFORM TERMS
The Platform operates on the Shopify e-commerce platform and integrates third-party services for payment processing, logistics, analytics, and other operational functions. By accessing or using the Platform, you also agree to be bound by the respective terms, policies, and conditions of such third-party services, including but not limited to:
Shopify Terms of Service: https://www.shopify.com/legal/terms
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Acceptable Use Policy: https://www.shopify.com/legal/aup
The Platform may contain links or references to third-party websites, applications, or services. The Company does not endorse, guarantee, or control any content, products, services, or policies of such third parties and shall not be liable for any loss or damage arising from your interaction with them.
In the event of any conflict between these Terms and the requirements or policies of Shopify or other integrated third-party services, these Terms shall prevail to the maximum extent permitted under the applicable platform requirements.
FORCE MAJEURE
The Company shall not be liable for any delay, failure, or inability to perform its obligations under these Terms where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to:
Natural disasters, acts of God, or extreme weather events;
Pandemics, epidemics, or other public health emergencies;
Government actions, regulations, lockdowns, or restrictions;
Civil unrest, riots, or strikes;
Failures or disruptions in internet, telecommunications, or other critical infrastructure.
In such circumstances, the Company may, at its discretion, suspend the affected services temporarily without liability, and will resume performance as soon as reasonably possible.
DECODE BIOME SCOPE LIMITATION
These Terms govern solely the purchase of Decode Biome test kits via the Platform.
All services related to Decode Biome, including but not limited to test results, genetic and health data analysis, consultations, and personalized recommendations, are subject to separate Decode Biome Terms of Service and Privacy Policy, which will be provided to you at the time of test registration.
Any health, diagnostic, or genetic data collected or processed through Decode Biome is expressly excluded from the scope of these Terms, and the Company shall have no liability regarding such data beyond what is specified in the Decode Biome-specific policies.
GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of India.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through good-faith mediation within 30 (thirty) days of written notice of the dispute.
If the dispute cannot be resolved through mediation, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Surat, Gujarat.
Notwithstanding arbitration, the courts located in Surat, Gujarat shall have exclusive jurisdiction to entertain any legal proceedings in connection with these Terms where arbitration is not pursued or for interim relief as permitted by law.
CHANGES TO THESE TERMS
The Company reserves the right to modify, amend, or update these Terms at any time in its sole discretion, with all revisions published on the Platform along with the revised effective date. Material changes that may affect the rights or obligations of Members, including but not limited to changes in pricing, subscriptions, health disclaimers, or dispute resolution procedures, will be communicated to Members via email or other reasonable means, and explicit consent may be sought prior to implementation. Your continued access to or use of the Platform after such modifications shall constitute acceptance of the updated Terms, and it is the responsibility of Members to review these Terms periodically for updates.
CONTACT & LEGAL NOTICES
For any questions, grievances, or legal notices relating to the Platform or these Terms, Members may contact the Company at:
Centenarians Life Sciences Private Limited
Registered Office: 1004-1005, Central Business Hub, Parle Point, Surat – 395007, Gujarat, India
Grievance Officer: Nirav Pancholi (Chief Technology Officer)
Email: grievance@decodeage.com
All communications, notices, or legal correspondences sent to the above contact details shall be deemed valid and received on the date of delivery.
Members may also access general information about the Platform at: https://decodeage.com
