Shipping Policy

Table of contents

At Decode Age, we understand the importance of fast and efficient service. We strive to deliver your orders promptly and securely, usually within 5 working days across India.

At Decode Age, we prioritize delivering your orders efficiently and securely. Below are the shipping, payment, and refund details for a seamless shopping experience.

1. Shipping Details:

We deliver across India.
Free shipping on all orders.
Estimated delivery time: 5 working days.
Order tracking details will be shared via email/SMS once dispatched.
Shipping addresses can be modified only before the order is dispatched. Once shipped, changes cannot be made.
If your order is not received within the expected timeframe, please contact care@decodeage.com with your order number.

2. Cash on Delivery (COD) Policy:

Cash on Delivery (COD) is available for all customers, subject to the following conditions:

To place a COD order, contact our Customer Care Team at +91 79 6946 9000 or email care@decodeage.com.
We reserve the right to update or modify the terms of COD orders at any time. Please connect with our Care team to check your eligibility.
Exceptions: COD may not be available for certain orders due to:
Location-based service restrictions
High-value orders exceeding ₹10,000
Coupons, discounts, and cashback offers apply only to prepaid orders and are not valid for COD purchases.
COD orders are final and non-returnable. Refunds are not applicable for COD transactions. Please review your order carefully before confirming.

3. Payment Policy:

We accept debit/credit cards, UPI, net banking, Amex, EMI and wallet payments for prepaid orders. We do accept international cards as well.

If the money is debited from your account, but not reflected on your order please reach out to our Care team at +91 79 6946 9000 or care@decodeage.com.

Our leading courier partners handle shipping and COD services.
Refunds will be processed through the same payment gateway used for the order.
Customers can modify the shipping address only before the product is packed. After packing, the shipping address cannot be changed.
In case of non-receipt of the order within the stipulated period, please file a complaint at care@decodeage.com with your order number.

4. Taxes & Compliance

All product MRPs include applicable taxes as per government regulations.

For further assistance, please contact our Customer Care Team:

Phone: +91 79 6946 9000

Email: care@decodeage.com

FAQ

When will I receive my order?

If your order is placed before 12:00 pm Eastern time, Monday through Friday, we will do our best to ship your order the same business day. Your order should arrive within 5 business days once shipped, barring any unforeseen issues. International orders can take up to 4-6 weeks for delivery, depending on clearance/customs issues.

How does my order ship?

Your order will be shipped within India using one of our preferred carriers like BlueDart, Amazon, Delhivery, etc. International shipments are shipped via Aramex or FedEx

Does Decode Age ship internationally?

Yes, Decode Age ships its products internationally. Please allow up to 4-6 weeks for delivery, barring any unforeseen clearance/customs issues. The end user is responsible for any duty/tax and customs fees that may be due at the time of delivery.

Will there be shipping fees charged on my order?

All retail orders shipped within India receive free "Ground" shipping. For international orders (outside India), shipping fees are determined at the time of checkout and will be displayed prior to processing the payment.

Can I ship my order to another address at checkout?

Yes, you can create a "Ship To" address other than your profile address when you get to the checkout page. You don't have to add a "Ship To" address to your profile.

Are your packing materials recyclable?

Yes, all our packing and shipping materials are made from recycled materials, including our envelopes.

Will I receive an automatic notice before an auto-ship order is shipped?

Yes, you will receive an automatic email notifying you that your auto-ship order is getting ready to ship. Please ensure that your address and payment information are current on your auto-ship orders to avoid delays.

What is the return policy for Decode Age?

Decode Age offers a 30-day return policy for unopened products with the original packaging intact. If you wish to return a product, please contact our Customer Service Department at +917969469000 or email care@decodeage.com.